Help

1. First steps

For owners and managers

Recaba keeps your menu online. Customers scan the QR code on the table and open the menu on their phone, in their own language. You change the menu here, and your customers see the changes after you publish.

Signing in

1. Enter your email and password, then tap Continue.
2. We email you a 6-digit code. Enter it to sign in.
3. On your own phone or computer you can tick "Trust this device": next time the password is enough.

The dashboard

After signing in you see your branches. Each branch has one menu and one QR code. From here you open the menu editor, the address and QR code page and, for owners, the branch details, managers, billing and QR stickers.

At the top of every page: Help (this page), Send feedback, and the bell with news from Recaba.

2. Branches

For owners and managers with full access

A branch is one shop: a restaurant, bar or coffee shop. It has its own menu, its own QR code, its own subscription and its own invoice.

1. Right after signing up, Recaba asks you to create your first branch. For more branches, tap "+ Add branch" on the dashboard.
2. Enter the name, address, phone, country and time zone. The time zone is used for prices and categories that change during the day.
3. Choose the currency of your menu prices.
4. Enter the invoice details. The VAT number is required: each branch gets its own invoice.
5. Add your logo (JPEG, PNG or WebP). It appears at the top of your menu.
6. Tap Save branch.

With "Same as another branch" you copy the invoice details, phone and logo of a branch you already have.

You can add more branches once a branch is subscribed and paid. "Delete branch" at the bottom of Edit branch deletes the branch, its menu and photos at once: its QR code stops working and its subscription ends.

3. Writing the menu

For owners and managers

Open "Edit menu" on the dashboard. A menu has categories (like "Coffees" or "Desserts") and items in each category.

Categories

1. Tap "+ Add category", write its name and tap Save.
2. Move a category with the arrows. "Collapse all" folds every category, so you see only their names and reorder them easily.
3. Hide shows or hides a category from customers without deleting it.
4. Edit opens the category form: its name and description in every language, show times and discount times.

Items

1. In a category tap "+ Add item".
2. Write the name and, if you like, a description.
3. Enter the price. A discount price shows next to the regular price, struck through.
4. Add a photo if you like (JPEG, PNG or WebP).
5. Tap Save. Move items with the arrows, like categories.

Sold out for today? Tap "Mark sold out" next to the item and publish. Customers still see the dish, marked as sold out; "Mark available" brings it back.

Item numbers

With "Number items automatically" items are numbered 1, 2, 3… through the whole menu in the order you see. Moving an item or a category renumbers the rest. Switch it off to type your own number in each item.

À la carte

An à la carte category has one price for everything in it, for example "as much as you want". Tick "À la carte" when you create it; this cannot be changed later. Explain what the price includes in the category description. Add new items, or copies of existing ones with "Add existing items": they have no price or number. Customers order the category, not its items. A discount at certain times lowers the category price.

4. Times and Happy Hour

For owners and managers

Some parts of a menu change during the day. Set them once: the menu changes by itself at the right time, in your branch's time zone, without publishing again.

1. Show times (in the category form): the category is shown only on these days and hours, for example breakfast from 8:00 to 12:00.
2. Discount at certain times (in the category form): a percentage off every item in the category, for example a Happy Hour.
3. Special price at certain times (in the item form): another price for one item on certain days and hours.

When several prices could apply, customers see the special price first, then a discount at certain times, then the discount price, then the regular price. Hidden categories cannot be added to the cart.

5. Footnotes and the text at the end of a category

For owners and managers

Footnotes explain marks next to dishes, like "* Frozen product" or "[1] Contains gluten". They are shown at the end of the category.

1. At the end of a category tap "+ Add footnote". Recaba suggests the next free marker: *, **, *** or [1], [2], [3]…
2. Write the footnote, for example "Frozen product". It is saved when you leave the field.
3. To mark a dish, type the marker at the end of a word in its name, like "Sea bream*" or "Moussaka[1]".
4. The item form recognises the marker and offers "Link footnote". If the category has no such footnote yet, write it there and tap "Add footnote".
5. The marker leaves the text and is linked to the dish, so it shows in every language.

Below the footnotes, "Text at the end of the category" is for anything else, for example "All our desserts are homemade." Customers see it in italics.

6. Languages and AI translation

For owners and managers

Your menu has a main language and other languages. Customers choose their language on the menu; where a text is missing, they see the main language.

1. Next to the languages at the top of the editor tap Change.
2. Choose the main language and tick the other languages.
3. Tap Save.

Two languages are included, counting the main one. Once a branch is subscribed the owner can add more; each extra language is added to the subscription of every branch, and the price is shown before you confirm.

AI translation

When you write a text in the main language, Recaba suggests the translations. Check them and change them if needed before saving. "Translate with AI" translates every text that has no translation yet.

A translation you wrote yourself is never replaced by an AI suggestion. When the main text changes, you see the new suggestion and choose "Use this suggestion" if you want it.

7. Template, link and legal information

For owners and managers

Template

The template is the look of your menu. Tap Change next to Template and pick one; Preview shows it at once, and customers see it after you publish.

Link on your name and logo

Enter your website or social media page. Customers open it by tapping your name or logo at the top of the menu.

Legal information

Shown at the end of your menu and in the PDF: the business name, VAT number and address (from the branch details), the person responsible, and your own text, for example the service charge or allergy information.

Customer cart and tip

With the cart, customers add dishes on their phone, see the total and a suggested tip, and show it to the waiter. Nothing is ordered or paid online.

Gallery

Menus are shown in the gallery on qr365.eu, where visitors find them by name or city. Untick it to leave the gallery: the menu still opens from its QR code and link.

8. Preview and publishing

For owners and managers

Your changes are saved at once but reach customers only when you publish.

1. Tap Preview to see the menu as your customers will.
2. Tap Publish (or "Publish changes"). After a few seconds the menu is online.
3. The box at the top of the editor shows whether the menu is online, a draft, or has changes not yet published.

Unpublish takes the menu offline; its address then shows that the menu is not available. When a subscription ends, the menu goes offline the same way, and nothing is deleted.

Printed menu (PDF)

Under "Printed menu (PDF)" choose the paper size and the language and tap "Prepare PDF". After a short while "Download PDF" appears. The PDF has every category and item and a QR code to your online menu.

9. Menu address and QR code

For owners and managers

Open "Address and QR code" on the dashboard. Here you find the QR code of the menu, its address with a Copy link button, and the downloads.

1. Download the QR code as PNG or JPEG, normal size or for print, or open the print page (PDF).
2. Choose the address: with your name (qr365.eu/your-name) or with the menu number (qr365.eu/123456).
3. A name uses Latin letters, digits and hyphens. Recaba tells you at once if it is free and suggests others if it is taken.
4. Tap Save.

Every address you use keeps working, so QR codes you already printed never break, even after you change the address.

The brand name is the name at the top of your menu. Another business may have the same brand name; the address must be unique.

10. QR stickers

For owners and managers with full access

Order stickers with your QR code, printed and delivered by Recaba.

1. On the dashboard tap "Order QR stickers" on the branch.
2. Choose the stickers and how many you want.
3. Enter the delivery address and a phone number for the courier.
4. Tap "Pay and order" and pay once, securely with Stripe. Delivery is included.

We email you when the stickers are made and when they are on their way. "QR stickers" on the dashboard lists your orders and their tracking numbers.

11. Managers

For owners and managers with full access

Managers help you with the menus. They are free.

1. On the dashboard tap Managers, then "Invite a manager".
2. Enter their email and name and choose the branches they work on.
3. Tap "Send invitation". They get an email with a link to choose their password and accept.

A manager edits and publishes the menus of their branches and downloads the QR code. They cannot change branch details, billing or other managers.

With "Full access" a manager can do everything the owner can, for every branch: menus, branches, billing, languages and managers. Only closing the account stays with the owner, and the owner gets an email when such a manager changes prices or deletes a branch.

12. Invite friends

For the owner only

When a friend you invite subscribes, you both get a discount on your subscriptions.

1. On the dashboard tap Invite friends.
2. Send your link with WhatsApp, Viber, Messenger or email, or copy it. Your friend can also type your code when registering.
3. The friend's discount is in their price from their first subscription.
4. Yours starts from your next invoice after they subscribe, and you keep it while they pay.

The page shows each friend's brand name and status. Discounts from invitations have a total limit, shown on the page. They apply to every branch and every extra language, not to stickers.

13. Trial and billing

For owners and managers with full access

A new account starts with a free trial of 30 days. No card is needed.

1. On the dashboard tap Billing.
2. Each branch has its own subscription: choose Monthly or Yearly and tap Subscribe.
3. Pay securely with Stripe. Recaba never sees your card.
4. With "Payment details, invoices or cancel" you change the card, see the payments or cancel.

Prices are shown net, plus VAT: Greek VAT for Greek VAT numbers, none for VAT numbers from other countries. If you were invited to Recaba, your discount is shown on the price.

With Price calculator, on the dashboard or in Billing, you see what you would pay with more branches or languages. It is only an estimate and changes nothing.

When a trial or subscription ends, your menus go offline but nothing is deleted. Subscribe and they go back online at the same address.

14. Password and devices

For owners and managers

Every sign-in needs your password and a code sent by email, unless you trusted the device.

1. Forgot your password? On the sign-in page tap "Forgot your password?" and follow the link in the email.
2. On the dashboard "My devices" lists the devices you trusted. Remove one, and it needs a code at the next sign-in.
3. "Sign out everywhere" signs you out on every phone and computer and forgets every trusted device.

When we update the terms of use or the privacy policy, we email you, and you read and accept the new version at your next sign-in. Your menus stay online in the meantime.

Lost a phone? Open My devices from another device and remove it, or sign out everywhere.

15. Messages and feedback

For owners and managers

The bell at the top shows news from Recaba, like new templates or offers. A number on it shows the messages you have not read.

An idea, something that does not work, or a question? Tap "Send feedback" at the top, choose the type and write to us. The answer comes to your messages and by email.

16. Closing the account

For the owner only

Only the owner can close the account. "Close account" is at the bottom of the dashboard.

1. Read what will be deleted and tick that you understand.
2. Tap "Send me a code to confirm" and enter the code from the email.
3. Tap "Close my account for good".

Everything is deleted at once: branches, menus, photos, translations and managers. Your menus go offline and the subscriptions end, with no refund for the rest of the period. Only the payment records the law requires are kept. While a sticker order is open, the account cannot be closed.